Crafthify Refund and Returns Policy
1. Overview
At Art & Craft Supplies, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the terms and conditions for refunds and returns of products purchased from our website.
2. Returns
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Period: You have 30 calendar days from the date you received your item to initiate a return.
Proof of Purchase: Please provide a receipt or proof of purchase with your return.
3. Non-Returnable Items
Certain items cannot be returned, including:
-Gift cards
-Downloadable software products
-Some health and personal care items
4. How to Return an Item
1. Contact Us:
To initiate a return, please contact us at yvodlynbusiness@gmail.com with your order number and details of the product you wish to return.
2.Return Authorization:
We will provide you with a return authorization and instructions on how and where to send your package.
3.Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Refunds
–Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
–Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
6. Late or Missing Refunds
–Check Account: If you haven’t received a refund yet, first check your bank account again.
–Contact Bank: Then contact your credit card company; it may take some time before your refund is officially posted.
–Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [your contact email].
7. Exchanges
–Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact email] with your order number and details of the product.
8. Gifts
–Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
–Purchaser Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
9. Contact Us
If you have any questions on how to return your item to us, please contact us at yvodlynbusiness@gmail.com.
Thank you for shopping with Art & Craft Supplies. We appreciate your business and are here to help ensure you have a positive shopping experience.
